Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. We had an odd number room and that put our swim out in the shade although the water was warmer than our closest swim pool with swim up bar. Would have been better to give a couple a King Bed. I know there were a lot of people that complained about noise but to be honest with you I didn't hear it or I blocked it out but you visual could see work being done. I had the Grouper which was amazing. We had reserved an ocean view luxury suite with terrace jacuzzi. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. All in all, we enjoyed ourselves, met some lovely people and would definitely recommend to others. You could see the white sand on the beach and I loved how clean it was. The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. The safe is easy to use with outlet and USB ports for charging. What a wonderful place! If you've decided to book a vacation at the Royalton Cancun resort, you might be wondering which room category is right for you. Bars:There are many bars throughout the hotel and you should not be waiting too long for a drink. So good.After the 4th day we decided that we would only go to the buffet because we knew we would not be disappointed and I think that helped curve some of the issue we did have.The Spa - WOW that is all I can say. Review tags are currently only available for English language reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Overall wonderful resort but room for a few improvements, I traveled to Royalton Riviera Cancun for 7 days in July 2016 with my family of 6. We politely declined and had no issues after. We had swim out room that adjoined the other couple we were traveling with. As we were a big group, these gentleman took great care of us to the point they knew our orders. We are sure futures travelers will find it pretty useful.Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. Super friendly. Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? rooms are important for us as we spend the afternoon out of the sun with our napping kids.-Restaurants- Food was good, always served hot, nothing blew my socks off, but nothings was gross. As for the timeshare breakfast - we passed. Diamond Club Luxury Suite 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Julia did a great job, I felt so relaxed after the 75 minutes.Things that can be improved onefficient restaurants - wait times of 1 1/2 hours in a line is tough and also taking 2 1/2 hours to complete a meal is also something that needs to be looked at.The steps near the main pool need to be fixed as they are uneven and we saw a couple fall down the steps Lack of rest rooms around pool or beach area. Always friendly but no time to chat, same guys clear and serve and get drinks, very busy. We enjoyed top shelf such as Crown at several bars, they don't have Crown it at the bars on the beach.The Room was amazing! We frequented the Chill Pool bar during the day where Able kept us and the other guests very happy with his excellent personalized service and well mixed drinks. There is a main area of restaurants beneath the main lobby behind the main show pool. And we were not disappointed but we also went in with the mindset that it was a new resort and there would be several things that would need attention.We arrived to the hotel at 12:00am in Cancun and was pleasantly surprised that the bus ride was only 15 minutes away from the airport. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. I would not want a room on the mangrove side. This left us wondering what we paid extra for if we could have done the same. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. more. Maybe a separate entrance for DC guests? We hope to welcome you soon back in Royalton Riviera Cancun. Every day we work up to a beautiful sunrise and at night we saw the moon rise. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Diamond Club pools and beach area. My wife and I were really worried about coming to a place so new especially because we were organizing it for a group of 11 people. By far the best food at an all-inclusive we have visited - and I mean BY FAR! Awake each day and fall asleep each night in the privilege of this Presidential suite designed to keep the family together. Hideaway @ Royalton, a resort within a resort provides a 343-room boutique section exclusively for adults in a tranquil kids-free haven. Hairdryers, Royalton-branded toiletries, and scales are also provided in the bathrooms. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. There was one Mens stall and one women's stall serving the entire pool area.Overall experience at this resort is a 4.5 with the possibility of it being a 5/5 with minor changes. Full bathroom with separated toilet, 2 washbowls and indoor Whirlpool. or make everyone wait? Hideaway (Adult Only) Pool, Restaurant, and beach area. Effective from 12/24/20. Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Summary: This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Our guests praise the pool and the restaurant in our reviews. Spotless, spacious plenty of light, ceiling fan, incredible blowdryer, good water pressure in double shower, your own thermostat. Royalton Riviera Cancun Resort & Spa: Diamond Club worth every penny - See 14,603 traveller reviews, 13,718 candid photos, and great deals for Royalton Riviera Cancun Resort & … The resort is broken into 3 sections, regular section with main pools, Children's water park (pools) and Beach area. The first swimming pools guests will encounter are the meandering step-in pool for guests of swim-out suites, and a fenced-off adult-only pool (for Diamond Club guests only) that is as solitary and quiet as the main pool is bustling. Diamond Club Chairman's Two Bedroom Suite. Exclusive to Hideaway Guests: Privileged access to exclusive pools, reserved beachfront areas and restaurants. Diamond Club pools and beach area. Better process is required here.Butler Service:Was amazing, and they did wow us with a bubble bath, delivering drinks to us poolside after the bars closed and having a cheese tray in our room when returning. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Opened pretty much all the time. Every staff member that we encountered were extremely polite and very friendly (kudos to Victor at the pool beside the splash pool for his great service also)! My husband and I recently visited (Feb. 5-12) from this great resort and we thoroughly enjoyed every moment! Maria at the from desk was fantastic. The spa itself was fantastic. Difficult when travelling with tired children. They make up for the in service and food. Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/Security Diamond Club pools and beach area. They called us once to follow up if we were going attend and that was it -- so I can't speak to how aggressive the breakfast was. Continuously improving our performance in all areas is our main task. Returning Visitor - Yes Hoping to hear back from them soon :), Dear DanandmarinaThank you for your posting on TripAdvisor. I can tell you a million things about how amazing it is but honestly the pictures say much more. We wish to have the pleasure of seeing you again soon for your weeding.Until then, I wish you all the best from Riviera Cancun.Luxury RegardsFrancisco JorgeGeneral Director. Hoping to receive you again in sunny at Royalton Riviera Cancun.Luxury RegardsFracisco JorgeGeneral Manager. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) Food was amazing at the buffet, many cook to order stations! Returning Visitor - Yes It is according if you Presidential suite has Diamond Club service. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. We were a couple and given 2 double beds, but didn't want to switch locations and keep swim out room (were told our booking sheet said double occupancy two double beds - that's funny). Discover genuine guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive along with the latest prices and availability – book now. Stay at this 4.5-star luxury property in Puerto Morelos. Occupancy Limits: 3 adults, 2 children, 4 total. Royalton Suites Cancun Resort & Spa is comprised of 2 distinct sections, all unique to our guests’ needs and vacation styles. Please see our partners for more details. Many of the guests didn't realize that this was a Soft opening and their actual Grand Opening is scheduled for February 18th 2015. Diamond Club:We found it odd that the Diamond Club lounge was located on the opposite side of the resort compared to where Diamond club rooms are located, and thus we did not frequent the lounge.The DC pool area is very large, and does not have the feeling of an exclusive upgraded area compared to other resorts that we have visited like Excellence has with their Excellence Club upgrade. It was absolutely stunning. We especially loved Roberto and Carlos at the Hideaway Pool bar who kept the drinks coming right to our swim out pool. (additional cost for food and alcoholic drinks). I wouldn't even have to ask it was always "Sir, coffee with baileys and a mimosa" Little things like that make vacations worth the money you spend. The drinks were mixed well, and top liquors were available. You can be certain that all your comments will be taken into consideration. This suite offers a choice of Ocean View, Swim-out river pool, or an Ocean View Terrace with an oversized Jacuzzi. Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area. Review of The Royalton Riviera Cancun Presidential Suite with Ocean Front. After check in they want to... We just returned last night (Stayed Feb 10-17) from Royalton Riviera Cancun. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Once you went out on the balcony and all the way to one side of the area you could see the ocean through the trees. LOVED our swim out rooms! Save on your Riviera Maya travel package and stay at the Royalton Riviera Cancun Resort & Spa - All Inclusive with United Vacations. Sure it just opened and sure they are sill working on it, it did not bother us! Royalton Riviera Cancun Resort & Spa, Puerto Morelos Photo : 2 bedroom diamond club Oceanview suite - Découvrez les 13 210 photos et vidéos de Royalton Riviera Cancun Resort & Spa prises par des membres de Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. But a great deterrent from driving fast. The staff was always helpful and very friendly! All of our faces dropped seeing the lobby. Several had mentioned sea weed on the beach, we only had what I would call sea grass our last morning and it was not a problem. For us is really important your feedback and we are happy to read that you particularly appreciated our facilities and restaurants. We had a private shuttle through Lomas (who I would recommend), and it was only about a 15-20 min trip to the hotel from the Cancun airport. Diamond Club Upgrade - Probably not/Maybe (Why 4 stars) Enjoy free WiFi, 8 outdoor pools, and 10 restaurants. Yes there is still construction going on but it is minimal and the hotel does a great job about being discreet (and we were at a pool that had a good amount of it). The extra few dollars we paid for this upgrade was well worth it. There was another gentleman that helped them out but I can't remember his name. The beach was long and had separate areas for Hideaway (Adults Only) and Diamond Club members. Our guests praise the pool and the restaurant in our reviews. - See 14,671 traveler reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun Resort & … Stay at this 4.5-star luxury property in Puerto Morelos. We really enjoyed all of the restaurants and even the buffet was delicious. We never had a problem getting seated. This is a 2-bedroom suite - one with a King Bed and the other with 2 Queen beds. We spent our mornings on the beach and afternoons at the pool. Some suites add separate living spaces with dining tables, bar areas, and couches. Slippers and robes hang in the closet. Our guests praise the pool and the restaurant in our reviews. Now here are the details if you want the longer version: The 2 rooms together are a 2 bedroom suite. Check in: We have stayed at many resorts and rank this one as one of the nicest. We took the chance and booked it anyways. This was still part of the SOFT Opening of this resort, and why there was minor construction and some infrastructure was being repaired. While we were staying there they were still doing construction on one of the wings near the kids area and also doing some work on the main pool. !I had read reviews before we went I would like to address a few things:1. All Royalton Guests have complimentary access to the Level 18 Rooftop Cabana Lounge pool area with soft drinks included. We hope to have the pleasure of seeing you again soon. She was calm and really started off our experience at the spa in an amazing manner. Now here are the details if you want the longer version: For those thinking about booking - do not hesitate! Accommodations. So we were extremely happy.The FoodThe buffet was on point for breakfast, lunch and dinner. This is a fairly large resort with almost 900 rooms located 20-25 minutes south of the Cancun Airport. Cons: Diamond Club value, Vacation Club/Time Share (no interest to us) I have not been to a resort and received service that good by wait staff. Hideaway At Royalton Riviera Cancun: Luxury Presidential one-bedroom suite ocean view diamond club....aaaah!! It is only 15 minutes from the airport (Bonus for us!) The resort is built on a white sand beach with mangroves/swamp to the rear with a 3 kilometer road coming direct from the main highway to the resort and is isolated from any other properties so you will have to take taxi, or bus to town.Summary: Recommend - Yes - for Families, Foodies, Beach, Couples, Luxury, Hideaway section - if you want Adult only area.Pros: Cleanliness, Service Staff, Resort Ambiance, Accommodations/Rooms, Safety/SecurityCons: Diamond Club value, Vacation Club/Time Share (no interest to us) Returning Visitor - YesDiamond Club Upgrade - Probably not/Maybe (Why 4 stars)Now here are the details if you want the longer version:Check in:We checked in at the Diamond Club lounge, and was very quick and easy. So we decided to make the best of it and not waste any more time running back and forth trying to get answers that were supposed to come to us.Ran into a few topless women on the beach. Enjoy free WiFi, free parking, and 2 outdoor pools. All of our 840 luxurious rooms and suites offer: Incredibly beautiful. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. more. Luxury Suite, brightly decorated rooms, with 1 King Bed and comfortable double sofa bed or 2 Queen Beds. Summary: Took my own shampoo, conditioner and body wash but ended up using theirs, it was nice. Try the Caribbean Jerk wings and the Neapolitan dessert. We didn't have to much trouble with servers unless you where sitting outside then at times you were forgotten about but all in all it was always a good experience. 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Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. We loved Hunter (truffle Mac and cheese - yummy) and the Japanese restaurant. Check in: Bedding: 1 king bed and sofa bed. 10 shrimp and 2 tuna (which I must say is a must try. Prices are subject to change. Popular attractions Ventura Park Cancun and Petempich Bay are located nearby. We checked in at the Diamond Club lounge, and was very quick and easy. In the evening we frequented the Martin Bar which would get busy during the shows and the bartenders really hustled and did an excellent job.I hope you find this review helpful, and enjoy your stay at the Royalton Riviera Maya.More, Dear DomLYYZWe heartily appreciate your taking the time to write such a detailed review on our resort Royalton Riviera Cancun. Highly appreciated.We are delighted our facilities and restaurants this response is the of. 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