It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Avoid this firm if possible! I honestly can't fathom how they are still trading and are trusted to secure people's funds. They ask that you mail CDs to them? Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. I was very lucky and hadn’t that happened I would have never get my parcel. Your Review. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. The landlord has no problem with this. The costumer service is inexistent. 1.48 /5. 7 talking about this. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? I have used these for quite a while, and find the service to be extremely slow and cumbersome. I am the tenant and have no dispute with the landlord. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. The DPS teacosy. You will never recieve a reply within the first week of your last contact, that's for sure. Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. They abused the house and it was filthy all over! These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. It takes more than 2 years proces just to finalized the dispute. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. It's 2020, who has a CD/DVD writer on their Macbook? Landlords, did you know it’s a legal requirement to protect your tenants' deposits? Useful. Kevin Firth January 3, 2012. It's 2020, who has a CD/DVD writer on their Macbook? Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Total Visits since 1997: 9,008,617,292. Return deposits way too long in being processed, lost recorded delivery letters. I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. I’m a landlord and gave all the evidence they required and asked for! depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? A disgusting unhelpful service! Review Latest Reports. This is what I want! 5. DPS are not fair in their reports. Log in and take care of your deposit whenever you need to. Really poor customer service. How do you award deciect? They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) I moved out in March and ended my Contract August 1st. We collate all the … No need to wait in a call queue. It’s the absolute worst delivery company. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. If you rely on your deposit to secure your next rental then please avoid the DPS. Logic used in their decision-making was woeful. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. How much longer should I wait? Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. It takes more than 2 years proces just to finalized the dispute. The Deposit Protection Service The Pavilions Bridgwater Road Bristol BS99 6AA. !Turnaround time is far too long. Poor. Very bad experience. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Avoid if you can! Only the latest review will count in the company's TrustScore. Browse Categories. ...' Luckily, I wasn’t expecting anything but it’s still most annoying! What a joke. Avoid if you can! Monthly rental values soared and tenant population increased as the housing market struggled. Not receiving our emails? After holding the deposit for over an year DPS was unable o share reason for deposit not being released. For landlords and tenants.No ability to upload photos and videos service is a government agency of United Kingdom rate. 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